OEM’s

The Dealer is your ‘shop window’ and the key player in loyalty to your Brand.

Effective, clear messaging & customer contact from the Aftersales Department means increased showroom footfall, potential additional sales activity loyal to the Brand and increased parts purchasing by the Dealer.

How often do your Dealers contact your Aftersales Customers (honestly)?
Do they contact the correct clients at the correct time?
Are all ‘opportunities to do business’ maximised?
Do Sales Department receive ‘Hot leads’ from outbound Aftersales calls each month?

ISB can help!

  • Advise on the correct data output for Predicitive Call activity.
  • Carry out outbound calls.
  • Maximise all opportunities.
  • Turn around Dealer customers who may have had a bad experience or are not aware of “Block exemption” rules.
  • Feed “Hot Sales Prospects” immediately back to the Dealer.
  • SMS Campaigns.
  • DMS information feed back for data cleansing.
  • Call Statistics and call comments for marketing strategy.
Let ISB help your Dealers keep their customers loyal to your Brand.

Our service enables us to work closely with the Dealer and the Manufacturer and we provide statistical information on all data supplies including booking numbers and invoice value prior to VHC.